Returns & Refunds Policy
Last Updated: 07th/10/2026
Bbalefam is a B2B marketplace that connects buyers with independent suppliers, manufacturers and service providers. Products and services listed on the marketplace may be offered by different sellers, each of whom may have their own terms, warranties and return conditions.
This Returns & Refunds Policy explains the general approach to returns, refunds and related enquiries on the Bbalefam marketplace.
1. Seller-Specific Return Policies
Individual suppliers may establish their own return, replacement, warranty and refund conditions, subject to applicable laws and Bbalefam marketplace requirements.
Buyers should carefully review the applicable seller’s return and refund terms before placing an order.
2. When May a Return Be Accepted?
on the product and seller’s applicable policy, a return may be considered where:
– The wrong product was supplied.
– The product is materially different from the agreed specifications.
– The product arrives damaged.
– The product is defective or not functioning as described.
– The order is incomplete or missing agreed items.
– Another valid reason is covered by the seller’s stated return policy.
Certain products or services may not be eligible for return because of their nature, including customised products, specially manufactured equipment, used or installed equipment, digital services or other products identified as non-returnable by the seller.
3. Reporting a Problem
Buyers should inspect products as soon as reasonably possible after delivery.
If there is a problem with an order, contact the relevant supplier promptly and provide:
– Order or transaction reference
– Product name
– Description of the problem
– Photographs or videos where relevant
– Any supporting documentation
Bbalefam may request additional information to help understand the issue.
4. Damaged Products
If a product arrives damaged, buyers should document the condition of the product and packaging and notify the supplier as soon as possible.
Depending on the circumstances and the seller’s policy, the supplier may offer a replacement, repair, refund or another appropriate resolution.
5. Wrong or Incorrect Products
If you receive a product that is materially different from the product ordered or agreed upon, contact the supplier with details of the discrepancy.
The supplier may request photographs, order information or other evidence before approving a return or replacement.
6. Refunds
Where a refund is approved, the refund method and processing time will depend on the original payment method, seller policy and applicable marketplace arrangements.
Buyers should allow reasonable processing time for approved refunds to appear in their account.
7. Shipping Costs for Returns
Responsibility for return shipping costs depends on the reason for the return and the applicable seller policy.
Where the seller supplied an incorrect, defective or materially different product, the seller may be responsible for reasonable return costs where applicable.
8. Non-Returnable Products
products may not be eligible for return, including where applicable:
– Custom-made products
– Specially ordered equipment
– Products manufactured to buyer specifications
– Installed equipment
– Used products
– Perishable goods
– Digital products or services
– Products clearly identified as non-returnable
The applicable seller’s policy should be reviewed before purchase.
9. Services
Professional, consulting, engineering, technical and other services may have different cancellation and refund conditions.
Buyers should review the supplier’s service terms before engaging a service provider.
10. Bbalefam’s Role
This is very important for your marketplace.
Bbalefam provides the digital marketplace through which buyers and suppliers can discover one another and conduct business.
Unless explicitly stated otherwise, Bbalefam is not the manufacturer or seller of products listed by independent suppliers and does not control the quality, availability, delivery or individual return terms of products supplied by third parties.
Bbalefam may assist with marketplace-related enquiries or disputes where appropriate, but buyers and suppliers remain responsible for complying with the terms agreed between them and applicable laws.
11. Changes to This Policy
Bbalefam may update this Returns & Refunds Policy from time to time to reflect changes to the marketplace, business practices or applicable requirements.
The latest version will be published on this page.
